Shipping Policy

1. Order Processing Time

All orders are processed within 2–4 business days (Monday to Friday, excluding weekends and official holidays). Orders are not shipped on Saturdays, Sundays, or public holidays. During peak seasons, processing times may be extended, and customers will be notified via the registered email address.

2. Shipping Regions & Delivery Time

We currently ship only within the United States.

Shipping Time: Estimated delivery is 7–15 business days after order processing is complete.

Shipping Fees: Shipping costs are calculated and displayed at checkout based on the order details.

3. Return & Refund Policy

Return Window: Customers can request returns within 30 days of receiving the order.

Return Shipping: Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Refund Time: Refunds are processed within 7–10 business days after we receive and inspect the returned item.

4. Order Cancellation

Orders can be cancelled within 24 hours of placement. Please contact us promptly via the customer service email to request a cancellation.

5. Shipping Liability & Tracking

Once your order is shipped, a tracking number will be provided via email. You can track your shipment on our website using this tracking information.

We are not responsible for delays caused by factors outside our control, including natural disasters, carrier issues, customs inspections, or incorrect shipping information provided at checkout. Please ensure all recipient information is accurate and complete.